We want you to love your hair. If you are not completely satisfied with your purchase, please review our return & refund policy below. This policy is designed to protect the hygiene and integrity of our hair products while ensuring a fair experience for our customers.

(1) Eligibility for Return

To be eligible for a return or exchange, your item must meet all of the following conditions:

  • Items must be unused, unworn, unaltered, and in their original packaging

  • The lace (if applicable) must be uncut, and the bundles must not be unraveled

  • You must request a return within 7 calendar days of receiving your order

  • The product must be returned to us within 10 calendar days of receiving return approval

If the product has been worn, washed, brushed, dyed, bleached, cut, installed, or tampered with in any way, we will not accept the return.

(2) Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom wigs or custom-made orders

  • Final sale or clearance items

  • Items returned without prior authorization

  • Items not in original condition (e.g. lace cut, bundles untied, altered in any form)

  • Any item returned after the return window (7 days after delivery)

Due to the nature of hair products, we follow a strict hygiene policy to protect all customers.

(3) Return Process

If you meet the above requirements and wish to request a return or exchange:

  1. Email us at euxmehair@gmail.com with your order number and reason for return

  2. Wait for our team to review and approve your request (typically within 1–2 business days)

  3. You’ll receive the return instructions and return address

  4. Ship the product back to us (with tracking) within 10 calendar days

  5. Once we receive and inspect the item, we will process your refund or exchange

We strongly recommend using a trackable shipping method. We are not responsible for lost or delayed return shipments.

(4) Refunds

If your return is approved, your refund will be processed within 3–7 business days after we receive and inspect your return. Refunds will be credited to your original payment method.

Please note:

  • Shipping fees (original and return) are non-refundable

  • If you received free shipping and return the item, the original shipping cost will be deducted from your refund

  • If the item shows signs of use or damage, your refund may be partially approved or denied

(5) Exchanges

We accept exchanges only if:

  • The item is in brand new, unused condition

  • You request the exchange within 7 days of delivery

  • The item is not custom or final sale

You may exchange for a different length, texture, or product. You are responsible for both return and re-shipping fees unless the exchange is due to a defect or error on our part.

(6) Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at euxmehair@gmail.com within 48 hours of receiving your order.
Please include photos of the item, packaging, and any tags.

We will either issue a full refund or send a replacement at no extra cost, depending on your preference and product availability.

(7) Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company—it may take some time before your refund is officially posted

  3. Contact your bank—processing time may vary

If you’ve done all of this and still have not received your refund after 10 business days, please contact us at euxmehair@gmail.com.

Contact Us

📧 Email: euxmehair@gmail.com
🌐 Website: www.euxmehair.com