Shipping Policy

1. Order Processing

At EuxmeHair, each order is carefully prepared and inspected to ensure quality and accuracy before shipment.

Order processing, product preparation, quality inspection, and shipping are included within the estimated delivery timeframe shown on the product page.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

  • Delivery may take longer during peak seasons, promotions, public holidays, or circumstances outside our control.
  • Custom-made or pre-order items may require additional production time, which will be stated on the relevant product page or confirmed with you before production.

2. Shipping Methods & Estimated Delivery Time

Orders are shipped from our fulfillment center in China and delivered to supported international destinations through trusted carriers.

Most standard orders are delivered within approximately 4–10 business days from the date the order is placed.

This estimated timeframe includes order processing, preparation, quality inspection, and shipping.

Actual delivery times may occasionally vary depending on the destination, customs clearance, carrier conditions, severe weather, public holidays, remote delivery locations, or other circumstances outside our control.

3. Shipping Costs

We currently offer free standard shipping on all orders.

4. Customs Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country or region.

Any applicable charges are determined by local customs authorities and are outside EuxmeHair’s control.

Customers are responsible for any duties, taxes, or import-related fees that may be charged, unless otherwise stated at checkout or confirmed by EuxmeHair before shipment.

If you have questions about possible charges for your destination, please contact us before placing your order.

5. Order Tracking

Once your order has shipped, a tracking number will be sent to you via email.

  • You may track your shipment using the link provided in the shipping confirmation email.
  • You can also track your order through our Order Tracking Page .

Tracking information may take 24–48 hours to update after shipment.

If you have any questions about your tracking information or order status, please contact us for assistance.

6. Shipping Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout. EuxmeHair is not responsible for lost or delayed packages caused by incorrect or incomplete address information.

If an order is returned due to an incorrect or incomplete address, reshipment may be arranged at the customer’s expense.

7. Lost or Delayed Packages

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions
  • Carrier service disruptions
  • Customs clearance delays
  • Incorrect or incomplete shipping information

If your package is significantly delayed or appears to be lost, please contact us. We will assist you in investigating the issue with the carrier.

8. Pre-order or Custom Orders

Certain products may be offered as pre-order or custom-made items.

  • Estimated production time will be stated on the product page or confirmed with the customer before production begins.
  • The standard delivery estimate begins after production has been completed, unless otherwise stated.

9. Contact Us

For shipping-related inquiries, please visit our Contact Us page or email us directly at support@euxmehair.com.